Policy and ProceduresIf you are in the market for personalized dog gifts or if you need dog gift ideas, then look no further than Dog Candles. To enjoy a variety of personalized dog gifts or to peruse dog gift ideas, visit Dog Candles on the Internet at www.dogcandlesandmore.com. You can mail your requests for personalized dog gifts or dog gift ideas to: Dog Candles, 9395 Hamilton Drive, Mentor OH 44060, or by fax to: 866-250-4447.
Dog Candles and More is happy to add additional items to your order of personalized dog gifts up to the time your order is ready to ship. Please inform Dog Candles of the additional information because our Web site shopping cart will automatically charge you full shipping rates. Preparation time to process each order is one week to two weeks. All items are made to order.
Dog Candles and More accepts MasterCard, Visa, and Discover credit cards and ships personalized dog gifts or other items via United States Postal Service Priority Mail or UPS ground. Orders shipped via UPS are assessed residential rates. Standard UPS shipping time is two to five business days within the U.S. Cost for shipping is determined by size and weight of the order.
Dog Candles and More guarantees that you will love your personalized dog gifts or other items. We're also happy to discuss dog gift ideas with you. If you receive a product and you are not completely satisfied with your purchase, simply return the product to: Dog Candles, 9395 Hamilton Drive, Mentor, OH 44060 for a full refund. We will refund the product cost less the shipping and handling charges. Be sure to include your name, address, and telephone number along with your order number.
Unauthorized returns of damaged personalized dog gifts or other products are not accepted. After receiving your products, inspect your merchandise promptly. If you discover loss or damage to your products at the time of delivery, please notify the delivery agent and save the packaging. Please notify dogcandlesandmore.com as soon as possible. Carriers will not pay claims for freight damage unless they can inspect the damaged packaging. Claims must be made within 10 days after receipt of your personalized dog gifts or other merchandise.
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